Support

My printer does not appear

This is nearly always one of four things:

• Local Network permission. PrintMe cannot see printers without it. Open Settings → PrintMe → Local Network and switch it on, then search again.
• Different networks. Your iPhone and the printer must be on the same Wi-Fi network. A guest network, a 5 GHz/2.4 GHz split, or a VPN will hide the printer.
• Printer asleep. Many printers drop off the network in deep sleep. Press a button on the printer to wake it and search again.
• Older printer. If it does not support AirPrint, use Add by IP address and enter the printer's IP — you will find it on the printer's display or its network settings page.

Nothing comes out of the printer

Check the printer has paper and ink and is not showing an error. If the job was accepted but never printed, switch the printer off and on, then reselect it in PrintMe.

The page is cut off or the wrong size

Open Settings → Paper Size in the app and make sure it matches the paper in the tray — A4 in most of the world, US Letter in North America.

Restoring a subscription

If you have subscribed before and the app is not unlocked, open the subscription screen and tap Restore. Make sure you are signed in with the same Apple Account used for the original purchase.

Managing or cancelling a subscription

Subscriptions are managed by Apple, not by us. Open your Apple subscription settings, or on your device go to Settings → [your name] → Subscriptions. Deleting the app does not cancel a subscription.

Deleting your data

Open Settings → Delete My Data in the app. This permanently removes your saved documents, printers, preferences and your entire server-side record.

Still stuck?

Email us and include the User ID from the app's Settings screen — tap it to copy. It helps us find your record straight away.

thedayapplication@gmail.com